Burberry - Toronto, Ontario

Keshia W

Xenia is a great asset to this Burberry Yorkdale location. The other sales staff make you feel uncomfortable and always watching and unwilling to assist. She is very kind, professional and full of energy. Also very knowledgeable about the brand. She is willing to go the extra mile for your needs.

Teddy Kim

Absolute abysmal employees who literally follow you around as if you’re going to do something if you’re dressed high end, as if that matters for Burberry. The Arab girl who doesn’t know fashion or the lifecycle of Burberry products completely unhelpful and outright rude attitude. Ignore this place, might as well just shutdown. She needs a lesson in real life and respect.

Rohit Kumar

Most garbage attitude employees who don’t want help the customers. Just standing on their places gossiping with each until the customer call them for help.

Kyle Grondin

Santiago was super helpful and kind. Not to mention the place is absolutely beautiful. You feel like a million bucks here. Definitely will be back.

Michelle Lee

I was greeted with exceptional service by Santiago from start to finish.
I was immediately greeted by him upon entry, and he and his fellow male colleague (sadly forgot the name) went above and beyond to help me choose a gift for my mom.

Santiago continued to make me feel comfortable and well deserved throughout my time at Burberry till the exit.
I was simply wow’ed by his service!
A gift to the Burberry team, and a (p)raise well-deserved man 🙂

Janees Babar

Called in advance and placed my items on hold. Went in and everything was put aside for me. Great friendly staff showed me other similar items. They gift wrapped very nicely and also gave me a choice of different colors for the bow. Very satisfied with this location.

Thomas

This store has abysmal customer service. I purchases a beanie in London in January, only to wear it for a week, noticing the stitch on the inside tag came out. I brought it into this location to send it in for repair, and this is where I was lied to about the time frame it would take for the repair to be complete. I was told it would be within two weeks, and when I followed up with my representative Santiago almost two weeks later for an update, I got no reply. It wasn't until the 7th of February that I got my receipt for the repair, and was told the timeline is actually 2-4 weeks. On February 9th, I was told my beanie is expected to be arriving in store, and I would receive a call if it did. I received zero communication from Burberry or my sales representative Santiago for almost an entire month notifying me, while my hat sat in the store. I followed up on February 12 and still got no reply. It wasn't until March 7, when I messaged Santiago how displeased I was, that I got a reply out of him telling me my beanie was ready for pickup. This location has non existent customer service, I urge you to go elsewhere.

Ha Pham

Luxury store located in Yorkdale on the boujee side of the mall. The store is very aesthetic and the employees are very kind and helpful. My sister and I were looking for a certain top as a gift and he told us they were sold out so we looked at other items but another lady came to see how we were doing and was able to locate the item. We were lucky.

They gift wrap your purchases here too.